Effective Date: February 20, 2026

Company: Crocker Refrigeration Heating and Air (“Company,” “we,” “us,” “our”)

Service Area: California (Residential and Commercial)

Contact: (805) 285-3988 | info@crockerair.com | 5531 Ekwill St, Santa Barbara, CA 93111

These Terms include two parts: (1) Part A – Website Terms & Conditions (applies to use of this website), and (2) Part B – HVAC/R Service Terms (applies when you schedule, authorize, or receive Services). By using the website you agree to Part A. By scheduling, authorizing, purchasing, or receiving Services you agree to Part B.

PART A – WEBSITE TERMS & CONDITIONS

A1. Website Use

You may use this website for lawful purposes only. You agree not to:

• attempt unauthorized access to systems or accounts,
• disrupt the website (including introducing malware),
• misuse forms or communications.

A2. No Professional Advice

Information on this website is general and may not apply to your specific property or system. Estimates or statements on the website are not binding unless confirmed in a Work Order.

A3. Intellectual Property

Website content (including text, logos, and graphics) is owned by Company or its licensors and may not be copied or used without written permission.

A4. Links to Third Parties

This website may include third-party links. We are not responsible for third-party sites or services.

A5. Disclaimer

THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES.

A6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM WEBSITE USE. COMPANY’S TOTAL LIABILITY RELATED TO WEBSITE USE WILL NOT EXCEED $100.

A7. Governing Law; Venue

Part A is governed by California law. Any dispute about the website will be brought in state or federal courts located in Santa Barbara County, California.

PART B – HVAC/R SERVICE TERMS

B1. Definitions

• Customer / you: The person or entity requesting/receiving Services, including the owner or authorized agent.
• Services: HVAC/R inspection, diagnostic, maintenance, repair, installation, replacement, and related work.
• Work Order: Any estimate, proposal, invoice, service ticket, scope, or authorization describing Services and pricing.
• Regular Business Hours: Monday-Friday 8:00 a.m. to 5:00 p.m., excluding holidays.
• After-Hours: Any time outside Regular Business Hours.
• Holiday: Any day Company designates as a holiday.
• Port-to-Port Billing: Time billed from when our technician departs the prior location/yard to travel to your site through completion of Services and return travel associated with the visit, including on-site work and reasonable travel time.

B2. Scope of Work; Changes

1. Scope is limited to what’s stated in the Work Order.
2. Changes to scope (additional repairs, parts, extra labor, additional visits) require your approval and may change price/timeline.

B3. Access, Site Conditions, and Safety

You agree to provide safe and timely access (including attics, roofs, crawlspaces, electrical panels, and mechanical rooms) and disclose known hazards (mold/asbestos, pests, unsafe wiring, structural issues, refrigerant leaks, etc.). If conditions are unsafe or prevent safe work, we may stop work until corrected. Delays/return visits may be billable.

B4. Estimates and Diagnostics

Unless stated otherwise, estimates are valid for 30 days and may change due to site conditions, availability, or manufacturer pricing. Diagnostics are based on reasonable inspection/testing and cannot guarantee identification of every defect or prevent future failures.

B5. Authorization

You authorize Services by signing, clicking approval, texting approval, paying a deposit, or otherwise instructing us to proceed. You agree to pay according to the Work Order and these Terms.

B6. Rates, Minimums, and Premium Time

1. Standard rate: $150.00 per hour, billed port-to-port.
2. One-hour minimum per visit.
3. After the first hour, time is billed in 15-minute increments (0.25 hours).
4. After-hours rate: 1.5x the standard labor rate.
5. Holiday rate: 2x the standard labor rate.
6. Premium rates apply to billable time occurring during after-hours/holidays, including port-to-port time.

No dispatch fee: We do not charge a separate dispatch fee; travel/service time is included via port-to-port billing.

B7. Parts, Materials, Equipment, Special Orders

Parts/materials are billed per the Work Order (or as otherwise disclosed). Special-order equipment/parts generally cannot be returned once ordered. If you cancel after ordering, you agree to pay restocking/shipping/non-refundable supplier charges.

B8. Payment Terms; Late Fees

1. Payment due: Upon substantial completion of work, unless your Work Order states otherwise in writing.
2. Late fee: Any balance outstanding more than 30 days after substantial completion accrues 1.5% per month (or the maximum permitted by law, if less) until paid.
3. If your account becomes past due, we may pursue lawful collection actions and you agree to pay reasonable costs of collection (including reasonable attorneys’ fees) to the extent permitted by contract and law.
4. We may suspend Services or decline future work until past-due amounts are paid.

B9. Cancellations and No-Access

Appointments may be provided as arrival windows. If we arrive and cannot access the site/work area, we may bill the one-hour minimum and any travel time already incurred (port-to-port).

B10. Permits and Code Compliance

If permits are required, the Work Order will state whether we or you are responsible. Work is performed consistent with applicable codes for the agreed scope. Pre-existing non-compliant conditions are not included unless added by change order.

B11. One-Year Labor/Workmanship Warranty

We warrant our labor/workmanship for one (1) year from substantial completion for the specific Work Order, limited to correcting defects in our workmanship.

Exclusions: This labor warranty does not cover:

• normal wear and tear; misuse; improper operation; lack of maintenance
• damage from power surges, water intrusion, corrosion/chemicals, pests, or acts of God
• pre-existing defects or conditions not caused by our workmanship
• failures of equipment/parts not provided by us (unless stated otherwise)
• manufacturer defects (handled under manufacturer warranty)

If a callback is requested and we determine the issue is unrelated to our workmanship or is excluded, standard diagnostic and repair charges apply.

B12. Manufacturer Warranties

Equipment and parts may carry manufacturer warranties with their own terms, registration requirements, and exclusions.

B13. Refrigerant

Refrigerant handling is performed consistent with applicable law. Leak repair and recharging may require additional work beyond the initial visit.

B14. Property Protection and Restoration

We use commercially reasonable efforts to protect property. Unless the Work Order says otherwise, patching/painting/drywall, landscaping, or cosmetic restoration are not included.

B15. Right to Refuse or Stop Work

We may refuse or stop work if conditions are unsafe, unlawful, or abusive. You remain responsible for authorized work performed and non-cancellable costs incurred.

B16. Home Warranty Companies; Financing

We do not work with home warranty companies. You are responsible for payment regardless of any coverage you may have.

We do not offer financing. Any third-party financing is solely between you and that third party.

B17. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR A WORK ORDER, SERVICES ARE PROVIDED “AS IS.” WE DISCLAIM IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

B18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC WORK ORDER GIVING RISE TO THE CLAIM.

(Some limitations may not apply under California law; in such cases, limits apply to the fullest extent permitted.)

B19. Lien Rights; California Notice

California law may provide contractors/service providers rights to record a mechanic’s lien or pursue other remedies for non-payment, subject to legal requirements. This webpage is not a statutory notice and does not replace any required California notices; any required notices will be provided separately when applicable.

B20. Dispute Resolution; Governing Law; Venue

You agree to contact us first and allow 30 days to attempt resolution. Part B is governed by California law. Any dispute not resolved informally will be brought in state or federal courts located in Santa Barbara County, California, and you consent to jurisdiction and venue there.

B21. Entire Agreement; Severability

These Terms plus the Work Order are the entire agreement for Services. If any part is unenforceable, the remainder remains effective.